At Lujo Aesthetics, we do our best to provide you with exceptional service, from appointment booking to your spa experience. Find our spa policies below, including how we ensure safe treatment and protect your personal and financial data. Please contact us if you have specific questions or concerns regarding any of our policies.

New Clients

When you visit Lujo Aesthetics for the first time, we will ask you to complete consent and intake forms to be reviewed by your Esthetician. This serves to ensure that the requested services are suitable for your skin and do not pose any health risks based on your medical history. Clients under the age of 21 must have their consent and intake forms signed by a legal guardian to obtain explicit permission for treatment. 

Safety Protocols

Children & Service Animals

In order to comply with safety regulations, children and service animals are not permitted to wait in the treatment room while you are receiving services.

Spa Sanitation

At Lujo Aesthetics, we are compliant with all rules and regulations set forth by the Minnesota Board of Cosmetology and subject to regular inspections. We follow rigorous safety guidelines and ask that you do not schedule treatment if you are experiencing any symptoms of communicable illnesses. If you would prefer your Esthetician to wear a mask, please state your preference at the time of your appointment. Our cleaning and sanitizing protocol complies with regulation and we take extra care to prepare our treatment room in between client appointments.

Product Safety

We strive to utilize only high-quality skincare products as part of our services and the products we offer as part of our retail sales. We provide Manufacturer Safety Data Sheets (MSDS) for all our products upon request. We carefully review your intake and medical history with you to ensure that you are protected from adverse skin reactions to the greatest extent possible. We are not able to use any products provided by you as part of our services.

Personal Information Data Privacy

Your information will never be shared with third parties or without your consent.  Our record keeping practices are HIPAA-compliant and all client information is safely stored at all times. Our business location is protected by a security system during business and non-business hours. Access to our spa and treatment room can only be provided by our Esthetician. Any data submitted via our booking system is managed securely via our payment processor, Square. You may review Square’s data privacy policy here.

Appointment Booking

Missed Appointments

We ask that you abide by our cancellation policy and let us know at least 24 hours prior to your appointment if you need to cancel. If we do not receive timely notification and your appointment is a no-call/no-show, we reserve the right to charge your card on file 50% of the appointment value. Our automated system provides multiple reminder options to prevent this scenario. Please make sure to confirm or cancel your appointments as needed. Exceptions to this policy are made at our discretion depending on the circumstance of your cancellation.

Cancellations
Late Arrivals

We protect our clients’ scheduled appointment times and cannot accommodate late appointments that may intrude on the next client’s appointment time. If you are more than 15 minutes late to your scheduled appointment, we reserve the right to ask you to reschedule and charge you a missed appointment fee of 50% of the appointment value. If your Esthetician accommodates you despite your late arrival, we will not be able to extend the appointment time past its original end date or reduce the service fee of the treatment.

We require 24 hours notice for appointment cancellations. If we receive your cancellation with less notice, we reserve the right to charge your card on file 50% of the appointment value. Exceptions to this policy are made at our discretion depending on the circumstance of your cancellation. In the event that we need to cancel your appointment due to unforeseen circumstances with less than 24 hours notice, we will offer you a 25% discount on a future service (cannot combined with other offers).

Right of Refusal

Our desire is to build lasting client relationships and provide a safe, relaxing, and comfortable spa environment. We reserve the right to refuse or cancel services that do not comply with our spa policy and/or pose a threat to your and our staff’s safety or well-being. We will also decline service if your intake forms indicate that the requested service could have an adverse effect on your health or skin condition.

Payments

Online Payment and Point of Sale Transactions

Payment for your requested services is due at the time of your appointment. We require a credit card on file at the time of booking an appointment to secure your appointment and to protect our spa from potential revenue loss due to no-show or late appointments. This includes pre-paid appointments such as Groupon, Spafinder, Gift Cards, and appointments that will be performed at zero cost due to concessions or coupon arrangements. All payments are processed using Square and Square POS. You may review Square’s data privacy policy here.

Refunds

We do not issue refunds for spa services, gift cards or membership fees. Retail items may be returned within 30 days from purchase if unopened. If you are dissatisfied with your service or have received a defective/expired retail item, please contact us so we can discuss resolution.

Local Taxes

We are subject to collecting local taxes based on MN tax laws for Hennepin County. Services are non-taxable and retail purchases will be taxes at current rates.

Gift Cards & Groupon Redemption

We accept Lujo Aesthetics gift cards, Spafinder and Spa & Wellness gift cards. We adhere to the merchant policy outlined by Groupon. We honor non-expired Groupons for the promotional value purchased. Promotional value may be applied to a different service if skin consultation reveals that the originally purchased service is not suitable for the client. Expired Groupons cannot be redeemed for the original promotional value but can be applied as credit toward any spa service in perpetuity. If an appointment is booked prior to the expiration date of the Groupon but service date is post the expiration date, we reserve the right to redeem the Groupon prior to the appointment and before the expiration date.

Gratuity

Listed service fees do not include gratuity. Gratuity is never expected but always appreciated if you enjoyed your experience at Lujo Aethetics.

Membership

Lujo Living Spa Membership is subject to all spa policies outlined on this page. For detail on what is included in our Lujo Living Spa membership, please check our membership page.